Full-Time

The Technical Client Manager or Technical Client Specialist primary functions include managing and implementing Operations to satisfy customer, quality, and regulatory requirements in a fast-paced environment. The Technical Client Manager/Specialist will exhibit a strong aptitude for engaging with and communicating to the customers throughout each customer’s project. The Technical Client Manager/Specialist will oversee all aspects of the contract packaging process from conception to launch, and will seamlessly integrate standard MMD processes with each customer’s specific requirements in an effort to ensure patient safety while simultaneously attaining project success. 

Essential Functions:

• Engage with customers at the beginning of each project to fully understand customer requirements, timeline, and expectations. Proactively identify ambiguous or unidentified inputs as well as potential challenges at the front end of each project to ensure project efficiency and accuracy. 
• Review, create, and maintain technical documents including: label templates, label control forms, custom work orders, work instructions, test protocols, test reports, and standard operating procedures.  
• Release technical documents into the MMD Quality System via the DCO process. 
• Manage all aspects of external suppliers that are relevant to a customer’s project including sterilization suppliers, bioburden testing suppliers, cleaning validation suppliers, and manufacturing suppliers. Relevant tasks include: obtaining quotes, shipping test parts, answering supplier questions, conducting design reviews (specific to manufacturing suppliers), and ensuring suppliers are adhering to timelines. 
• Manage supplier assessment and qualification and the development of supplier quality agreements. Develop a strong working relationship with suppliers. 
• Providing necessary training to MMD technicians prior to processing new products. 
• Overseeing all aspects of production builds and verifying all documentation prior to release. 
• Perform special projects and other duties as assigned. 

Position Requirements:

• A bachelor’s degree in life sciences or engineering (or a related field) and/or a combination of practical and educational experience in the medical device industry is required.
• Minimum 10 years relevant experience for Technical Client Manager; minimum 5 years relevant experience for Technical Client Specialist.
• Preferred experience: Engineering/project management experience in the Medical Device field with history of success engaging with customers and suppliers.  
• Demonstrated experience working within FDA-regulated quality systems and strong knowledge of QSR requirements.  
• Thorough understanding of technical engineering drawings, common dimensioning/tolerancing, design for manufacturability assessments, common manufacturing processes, medical device materials, and surface finish/surface treatments. 
• Ability to review, interpret, and write technical reports and associated documentation. 
• Proficiency with Microsoft Office. 
• Well-developed written, oral, interpersonal, and negotiation skills. 
• Detail–oriented with excellent organizational skills.